Disable email on away formif phone is required

Community Discussion Feature Requests
1

I have a client who wants to disable the email field on the away form. I understand that the system needs some sort of contact point for follow up but my clients primarily use phone/texting with their leads so making email optional if a phone number is required would be very helpful.

Thanks for considering!

2

Hi @SamCouture,

Thanks for reaching out! You could set up your very own AI chatbot using the AI Assist add-on to keep your widget online 24/7. Then, add a custom pre-chat form.

This way you’d hit two birds with one stone:

  • Respond to all general inquiries from customers automatically using AI
  • Have a custom form that asks for the details you require, such as their phone number

Hope this helps! Let me know if you have any questions?

Cheers,
Kris