Display more than 2 options in widget dropdown menus (without requiring user to scroll)

Community Discussion Feature Requests
1

Hi

it would be really helpful and make the widget a lot more user-friendly if more than 2 entries were displayed when a user clicked on the widget dropdown menu.

You can resize the widget yet the dropdown menu option is restricted to just 2 entries, and scrolling to the others is far from obvious.

Seems like a very simple update here would really add significantly to the widget functionality and usability,

Thank you

2 Likes
2

Hi @fluirse,

Welcome to the tawk.to Community!

Thanks for reporting this issue. Could you please share a screenshot so that we can confirm what you’re referring to with “widget dropdown menu”?

I look forward to hearing from you!

Regards,
Kristaps

3

Hi Kristaps

Thanks for your response, no problem.

I think you’ll see the problem in this screenshot. Seems like an obvious improvement that should be added.

Thanks

twakto screenshot 1
twakto screenshot 1341Ă—715 43.3 KB

4

Hi @fluirse,

Thanks for the screenshot. The team is aware of this issue and the UX will be improved ASAP.

Kristaps

5

That’s fantastic Kristaps.

Otherwise the widget functions brilliantly and TawkTo overall is a wonderful service. Thank you for taking this feedback on board, looking forward to seeing the improvement.

1 Like
6

Hi again Kristaps

just wanted to check back to see if you had any update on this bug?

Thanks again.

7

Hello,

Also curious if there has been any updates to this.
Running into the same issue and this working is pretty key for us.

8

Hi,

Thanks for following up! We don’t have any new information or updates on this just yet. We understand how important this is for your workflow, and we’ll be sure to let you know as soon as we have more information.

We’ll share any updates here, and they’ll also be posted on our ( Product Updates – tawk.to Developer Portal/).

Thanks for your patience and understanding!

9

@fluirse

This bug seems to occur when you have no fields below the dropdown menu option. So for example, if you add a free text fields below the Training center selector it will instead show 5 or so options at one time.