Edit feature for the emails automations

Community Discussion Feature Requests
1

Hi ! I have a really good suggestion that will improve the customization of the emails in Tawk !

The suggestion is that ,
Everytime someone open ticket via email , he get a email with a text that show you
" Hi , Your message has been received and is currently being reviewed by our team.
For your reference, this ticket id is . "

I will really appreciate for reviewing this feature , for get the option to customize the open ticket message and the close ticket message … that will help for a lot of users are need more customization in them business

2

Hi,

Thank you for taking the time to share your suggestion—it’s a valuable one!

We agree that having the option to customize the automated messages sent when a ticket is opened or closed would be a great enhancement, especially for businesses that need more tailored communication.

We’ll pass this along to our development team for review and see if we can include this feature in a future update.

We appreciate your feedback and continued support!