I have a suggestion that is a requirement.
Permissions and roles.
In the permissions and roles , I can create a roles and assign to them permissions like: Send reply in tickets, Read inbox history, delete tickets, edit knowledge base, edit shortcuts, view information about custom and many more …
Only cause this , I not use Tawk anymore … I cant allow to my agents edit the knowledge base .
And that really stupid that admins can remove the creator of the property . Update me when you fix this , until that I will not use Tawk
Thank you for taking the time to share your feedback with us.
We understand how important it is to have granular roles and permissions, including the ability to control actions like editing the Knowledge Base, managing tickets, and restricting property removal for certain users. We can see how this would help you manage your team effectively and securely.
I will forward your suggestion to our team so we can review and see if we can add role-based permissions and user-specific restrictions like the ones you mentioned in future updates.
Thank you again for letting us know what would help you continue using tawk.to, and we appreciate your patience as we work to improve.
