It would be helpful if the agents receive an email when someone opens the chat widget or sends the first message.
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Hi there, @falke
Thank you for your suggestion. At tawk.to, our focus is to provide a seamless live chat experience for both agents and website visitors. Currently, agents receive sound and desktop notifications when a live chat is initiated, ensuring they are alerted promptly to respond.
While we don’t send emails when someone opens the chat widget or sends the first message, we do send emails after the conversation ends or if a chat is missed. This ensures that agents can follow up on conversations effectively and provide timely support.
If you have any further questions or suggestions, feel free to let us know. We appreciate your feedback as we strive to improve our platform for our users.
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Hello,
I am happy that Apollo answers all chats when I am not available, but I would like to get a notification every time a user starts a new chat. So, in case I am available, I can see that someone needs me, can overview the chat and join in if I think it is required.
But the thing is, even when I am available, when someone starts a new chat and Apollo answers, I get no notification at all and dont know about it. I only get a message after the chat is over, but it is too late to join the closed chat.
I was already informed that it is not possible to get notifications about new chats, when Apollo is answering them. Is it possible to add this option? Its just a notification for all new chats. Regardless if someone answers them or not. Could be a feature in Apollo settings - get notified of all new chats.
Hi @Ivy860,
To get notified about all incoming chats, please activate the delayed answer feature in the AI Assist settings, as shown below:
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This works perfectly! Thanks! 
You’re most welcome! 
I think it should be a mandatory feature that when a new chat is started, it’s possible to get notified via email. Why hasn’t this been added?
It’s not that difficult. The arguments mentioned above are not valid IMO.
Hi @Tranka,
Thanks for joining the conversation!
We haven’t implemented this feature because it could lead to our mailing servers being flagged for spam. Many of our users receive dozens, if not hundreds, of chats daily. Since these chats are live and session-based, sending asynchronous email notifications for each new chat would likely create more noise than value. Instead, we provide real-time notifications directly through the dashboard and mobile apps to keep things seamless.
I hope this helps clarify! If you have any other questions or need further details, feel free to ask.
I am pretty sure that customers who are receiving hundreds of chats per day, does not want to get hundred of emails. They do not turn this feature on.
The feature is needed for small companies, which are getting very few chats. These companies are not monitoring chats 24/7, but monitoring emails.
For perfect solution, feature can make as addon - first X emails free, and if more than X emails per hour/day/whatever_period, have a fee.
Looking back. Its not a big deal anyway anymore because Tawk app smartphone/tablet notifications doing basically the same thing.
Thanks for answer.
Yes, and exactly as you highlighted, the mobile app sends live notifications when a chat is started.
You’re very welcome. Let me know if you need anything else!
yeah that’s not a very good idea. just enable push notifications on your mobile app and desktop notifications on browser or windows app.