It would be helpful if the agents receive an email when someone opens the chat widget or sends the first message.
Hi there, @falke
Thank you for your suggestion. At tawk.to, our focus is to provide a seamless live chat experience for both agents and website visitors. Currently, agents receive sound and desktop notifications when a live chat is initiated, ensuring they are alerted promptly to respond.
While we don’t send emails when someone opens the chat widget or sends the first message, we do send emails after the conversation ends or if a chat is missed. This ensures that agents can follow up on conversations effectively and provide timely support.
If you have any further questions or suggestions, feel free to let us know. We appreciate your feedback as we strive to improve our platform for our users.