I would like to request a straightforward method to automatically pass the current webpage URL to the chat system and Apollo AI when a visitor initiates a conversation.
Current situation:
When visitors use the chat feature, support agents and Apollo AI have no automatic way to know which specific page the visitor is viewing. This creates friction as agents must often ask visitors for this information manually, interrupting the flow of assistance.
Requested solution: Implement a simple API method that would allow developers to pass the current page URL as context data when a chat is initiated. This context would be visible to both human agents and Apollo AI to provide more relevant, page-specific assistance.
Implementation suggestion: A simple method such as setPageContext(url) that could be called when the chat loads, similar to how the existing visitor tagging works, but specifically designed to enhance the chat experience by making the URL immediately visible in the agent interface.
Benefits:
- Reduced need for agents to ask “Which page are you on?”
- More immediate, contextual responses from Apollo AI
- Improved first-contact resolution rates
- Enhanced visitor experience with more relevant assistance
- Valuable analytics on which pages generate the most support inquiries
This enhancement would significantly improve both the efficiency of human agents and the intelligence of automated responses from Apollo AI by providing critical context from the moment a conversation begins.
Hi @CristianM — thanks for the thoughtful suggestion!
You’re absolutely right that passing the visitor’s page URL to Apollo would enhance context and improve the relevance of responses. While human agents can already see visitor navigation in real time within the chat UI, we’re planning to bring this capability to AI Assist as well.
A future update will introduce automatic passing of the current page URL, along with other visitor and client-side metadata, as a context layer for AI Agents. This will allow Apollo to respond with more context-relevant information.
Appreciate you raising this—let us know if you have any other suggestions or feedback.
Regards,
Jethro
Hello @JethroPaul
I think either you are mistaken either there is a bug on the application.
The issue is that I asked your colleagues at support and they confirmed the visitors page URL feature does not exist or it is not properly working with Wix when I use the embedded chat version.
Check the image attached as an example:
Are there any solutions to this or is it indeed a feature currently not available?
Thank you!
Hey @CristianM — good question.
If you’re using the embed widget on Wix, agents won’t see the current page URL or navigation history. That’s because the embed widget doesn’t keep the session when visitors move between pages.This isn’t a bug — it’s just how the embed widget works.
The inline widget does support session tracking, but Wix only allows custom code (needed for the inline widget) on paid plans.
Hope that helps!
