Export all chat in excel

Community Discussion Feature Requests
1

no options to download all the chats in excel directly, let me know incase option is available.
Thanks
Sarang

2

Hi Sarang,

Unfortunately, we don’t offer a direct option to download all chats in Excel format. However, we do provide the ability to export up to 100 chats as a JSON file, which can be converted to an Excel supported format using free online tools.

Once you’ve received the download link via email, upload the JSON file to a conversion tool and it will convert the file to a manageable Excel format.

Let us know if you have any other questions or suggestions.

3

Hi Ralph,
Is there a way to export all or even bigger number of messages ? Any plugin or something to do that ? I’m trying to donwload data since 2020 to help the IA to learn our support operations.

4

I created an application that automatically exports all chats

you’ll need to still download the folders from your email

Then create a folder of all of the files then do a kind search in the explorer for .json (In the upper right hand corner type kind::.json and it will show every json)

Create a folder holding all the jsons

Then follow the instructions on my GitHub - github com BrodyVossen TawkApp

This should significantly speed up the process of converting to an excel as they do not natively support this.

5

Hi @brody,

Thank you for reaching out to us. You can use our REST API to export all chats.
For detailed instructions and available endpoints, please refer to the API documentation here

Let me know if you need more help.