When visitor end one conversation and start new conversation the greet message should come automatically which is not in here.
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Hi @twinkle ,
Thanks for reaching out to us. This is expected behavior. By design, the welcome message only appears onc for the same visitor during any session.
If you want it to show again after a chat ends, you can use the JS API’s onChatEnded event to clear the visitor’s cookies when a chat finishes. This forces the session to reset and them to be treated as a new visitor, so the welcome message can be triggered again.
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The welcome message only appears once per visitor session by design. To show it again after a chat ends, use the JS API’s onChatEnded event to clear the visitor’s cookies. This resets the session and triggers the greeting as if it’s a new visitor.
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