When visitor end one conversation and start new conversation the greet message should come automatically which is not in here.
Hi @twinkle ,
Thanks for reaching out to us. This is expected behavior. By design, the welcome message only appears for the same visitor during a new session.
If you want it to show every time, even after a chat ends, you can use the JS API’s onChatEnded event to clear the widget cookies when a chat finishes. This forces the next chat to be treated as a new visitor, so the welcome message will display again.