Feature Request: Save All Visitor Sessions Including Non-responsive Visitors

Community Discussion Feature Requests
1

I’d like to request a new feature for visitor session tracking. Currently, the system only saves visitor sessions when there’s engagement in conversation.

Requested Feature:

  1. Save ALL visitor sessions, including:
  • Sessions with no response to auto-welcome messages
  • Complete page navigation history for all visitors
  • Sessions without any chat engagement
  • User agent and IP information for every visitor

Business Value:

  • Enhanced Security: Recently, we detected and prevented a data exploration attempt by a competitor because we noticed suspicious browsing patterns (hours of continuous browsing through multiple pages). Having this data permanently saved helped us identify the source from Milan and take appropriate action.
  • Live monitoring is great, but having this information saved permanently would be invaluable for:
    • Security monitoring
    • Detecting unusual browsing patterns
    • Identifying potential security threats
    • Maintaining records of suspicious activity
  • Additional Benefits:
    • Better understanding of visitor behavior
    • Complete visitor journey tracking
    • Improved analytics for site navigation patterns
    • Ability to see effectiveness of auto-welcome messages
    • Historical record of ALL visitors, not just chat participants

This feature would serve both as a security tool and a business intelligence asset. The ability to review historical visitor data, including user agents and IPs, has already proven valuable in our case for protecting our website from competitive intelligence gathering.

Would other community members find this feature useful? Please upvote or share your thoughts if you’d also benefit from this enhancement.

Thanks for considering this feature request.

2

Hi @pavin ,

Thanks for sharing your suggestion to Add saving the information of your website visitor Feature to tawk.to ! We’ve passed it along to our product team for review. While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.

Let me know if you have any questions, feedback, or other suggestions. Happy to help.

3

Please add a feature to save all visitor sessions, even without chat engagement. This will enhance security by helping us detect unusual browsing patterns, identify potential threats, and maintain records of suspicious activity. It will also improve our understanding of visitor behavior, provide complete journey tracking, and offer better site navigation analytics. This feature is valuable for both security and business intelligence.