Hello,
Most of the ticketing tools allow you to transfer a received email to the email account dedicated to the tickets and allow the attribution automatically to the person who is at the origin of the initial email.
Hopefully my message is clear 
This feature would be a big plus on your tool!
Hello Elyaz,
Thank you for your feedback and feature request. We truly appreciate your suggestion regarding the ability to transfer a received email to the email account dedicated to the tickets and automatically attribute it to the person who initiated the initial email.
Iām glad to inform you that we are aware of this issue and it is already on our radar. Our development team is actively working on future updates to address and resolve this problem. We understand the importance of this feature in improving the efficiency of ticket management and providing a seamless experience for our users.
We value your input and take it into consideration when prioritizing our development efforts. Your feedback is crucial in helping us deliver a better experience for everyone. If you have any further suggestions or questions, please feel free to let us know. We are here to assist you.