Forward Tickets/email and search function cross properties

Community Discussion Feature Requests
1

Please consider two developments:

  1. The possibility to forward Tickets/e-mail
  2. Global search function across all your properties

Thanks for an excellent software.
Best regards

2

Hi @IBESSsori,

Thanks for your kind words and for sharing these great suggestions!

Just to confirm, for your first request — are you referring to forwarding your emails to tawk.to? If so, you can check this article for detailed instructions:
Forwarding your emails to tawk.to

Regarding your second request about a global search function, may I confirm what you would like to achieve with it? Currently, you can only view properties associated with your account, as some properties may contain information their owners prefer not to share with others.

3

Hi

  1. No it is the possibility to forward a ticket to another email than the original receiver that I’m suggestion (as you have with normal e-mail clients).

  2. I have more than one propertie under my user, and often in doubt in which one I was communicating in with a certain person. So would love to have the possibility to search tickets and chats across all the properties under my user account.

Thank you

4

Just to confirm, would you like a specific email address to automatically receive a copy of each newly created ticket?

5

No, thats allready possible… It is the possibility to forward a single ticket to one (or more) email-recievers one time, that is missing… Thank you

6

Hi,

Thanks for taking the time to elaborate on your suggestion. I’ve forwarded this to our team for review to see if it can be considered for future updates.