from the chat window if the person who is talking to us already has some tickets previously opened

Community Discussion Feature Requests
1

It would be useful to see from the chat window if the person who is talking to us already has some tickets previously opened

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2

Hi @Alejo,

Welcome to the tawk.to Community, and thanks for your suggestion!

This is a great idea - we have documented your suggestion and will definitely consider this for future updates.

If you have any other ideas on how to optimize the agent experience in active chats, please let us know. We value your feedback.

Regards,
Kristaps

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