I want the Branch option on live chat in form builder

I have created the form, but now what I need is the following: When a customer fills out the form and selects “Other” in the services section, they should be presented with a text option where they can specify their specific needs. However, if they select any of our predefined services, they should not see the text area option.

Hi AMTechnology1,

It is possible to script out sequences with presented options using our AI Assist add-on and AI Question Shortcut feature.
You can learn more about this in our KB Article here:

Let us know if this helps or if you have any other suggestions.

1 Like