Hi dev team,
First of all, I really like your service — you’re doing an amazing job. But there’s one small thing we’ve found a bit frustrating: the layout of the help center.
Why don’t you use the full width of the screen when displaying articles? Right now, everything is placed in a narrow column, which can look quite awkward, especially on mobile devices.
Hi,
Thank you for your valuable feedback and kind words about our service. We appreciate you taking the time to share this with us.
I will share your suggestion with our team to see if we can adjust the Help Center layout on mobile to make better use of the available screen space. While I can’t guarantee a timeframe on when or if this change will be implemented, please know that your feedback is noted and will be considered for future improvements.
Thanks again for helping us improve.
Alright, great to hear! I hate to say this, and I know it might get me some hate but I like Intercom’s UI/UX. If you could draw some small inspiration from that, Tawk.to would easily become the best system out there. Absolutely unbeatable!
Yeah, even though Tawk.to got a bit of a refresh, the design still isn’t great, to be honest. Intercom and Tidio Chat look way better they should take inspiration from them imo
