Hi,
Thank you for reaching out and sharing your feedback â we truly appreciate it.
While we canât provide a specific timeline or ETA at this stage, please know that this feature is one of our top priorities. Weâre actively working towards it, and weâre confident it will be implemented in the near future.
Weâll be sure to notify you as soon as it becomes available.
Thanks again for your support and patience.
any updates on this?
This is a great idea! Managing messages from live chat, Facebook, email, and Telegram in one place will save a lot of time and keep things organized.
Itâs been over two years since the Messenger integration was introduced, and it remains half-baked. As of May 2025, Facebook Messenger has completely stopped working in tawk.to â we havenât seen a single new message ingested into the portal since then.
Other promised integrations have quietly been ignored, while instead we continue to see updates nobody asked for. Even simple requests like dark mode â a staple of web design for over a decade â have been deferred under the excuse of a âplatform overhaul,â while instead we get half-translated UI elements, questionable design changes, and borderline useless API endpoints shipped with fervor and great frequency.
We pay $130/month for tawk.to, and itâs hard to understand how paying customers can be treated this way. The platformâs value is being eroded by neglected integrations and misplaced priorities.
And please â Iâm not looking for the usual canned forum reply weâve all seen from moderators here (the âHi, thanks for your feedback, no ETA but itâs a top priorityâ script). That line has been recycled for years, and itâs no longer an acceptable substitute for a real answer.
Whatâs needed now is a clear, concrete update on:
At this point, itâs difficult to justify continuing to invest in tawk.to without real answers and accountability.
Hi @jr96,
Weâre not aware of any platform-wide issues with Messenger. If your property stopped receiving messages back in May, did you submit a support ticket? If so, please send me the support ticket number privately, and Iâll assist you further with this case.
To directly address your points:
done. â SMS done. â WhatsApp 
In progress⊠â additional channels next, based on popularity among our users.Iâm not sure what you mean by âcosmetic UI churnâ in this context, but your broader feedback on priorities is noted and will be passed on. To reiterate, channel integrations remain a top priority for us.
We appreciate your patience while the team is diligently working behind the scenes.
If youâd like to discuss your Messenger support case further, feel free to DM me or email kristaps@tawk.to.
Any updates on Whatsapp Integration?
Hi johnpcrt,
Thank you for following up. At this time, WhatsApp integration is not yet available in tawk.to. While we canât provide a specific timeline or ETA at this stage, please know that this feature is one of our top priorities. Weâre actively working towards it, and weâre confident it will be implemented in the near future.
Once released, it will be announced on our updates page and through release notes.
Thank you for your patience.
Regards,
The WhatsApp integration is now available! 
Read more about the update here:
Finally! wow and also dark mode. congratulations you guys knock it out the park!
Very good! Congratulations!
However, I noticed that in this new update the part about adding or editing new articles in the knowledge base is bugged. If you could take a look at it.
And once again, congratulations on the integration weâve been waiting for.
Hi @LEOHDZ, thanks for your feedback, please contact our support team at support@tawk.to to help you troubleshoot this issue. If you could provide a recording using jam.dev with the exact steps to reproduce this, that would be much appreciated.
Thanks @Clerison, glad you like it! Could you please provide a jam.dev recording of the KB issues youâd like to report so we can troubleshoot?
We have already fixed quite a few, so please make sure that you are on the latest version by clearing your browser cache and doing a hard refresh.
For example, I canât add more images, code, videos, etc. Itâs only letting me add paragraphs of text.
Letâs keep this thread on topic â omni-channel integrations in the tawk.to Inbox.
Which channels would you like us to add next? 
Comment below!
The current implementation of WhatsApp and Facebook Messenger is extremely poor. I cannot add a phone number because the system claims it is already being used on another property, which is not the case. Visual alerts and notifications are virtually nonexistent, so there is no way to know when an incoming message arrives unless someone is monitoring the dashboard 24/7. Additionally, there is no way to view WhatsApp messages in the mobile app. As it stands, the integration is essentially useless. Visitors who send messages via WhatsApp expect an immediate response, which we cannot provide because we are not notified when new messages are received.
Hi @LEOHDZ, thanks for sharing feedback.
Could you please DM me the phone number youâre trying to add so our team can investigate and release the number in case itâs stuck in a deleted property?
Both WhatsApp and Facebook Messenger are fully functional for receiving and replying to messages through the tawk.to inbox. That said, I agree that the notification experience isnât where it needs to be.
What weâre actively working on:
We appreciate your patience while we get them rolled out.
Telegram is now live!
