So, typically, not having a dedicated customer service agent sitting at a desktop, i get notifications on my mobile and i can jump into a chat anytime. However, the lead capture form is not available to view on mobile. This is very limiting.
Can you make this available? I can see someone has filled it out, but there’s just no way to press and view it
Hi blueonion,
Thanks for reaching out and for explaining your workflow — we understand how important it is to be able to manage chats efficiently from mobile.
At the moment, lead capture form details are best viewed from the desktop or web dashboard, as the mobile app has some limitations when it comes to displaying full form submissions. This is why you can see that a form was submitted but don’t have an option to open and view its contents on mobile.
We agree that this would be a valuable improvement, especially for users who rely heavily on mobile notifications. We’ll be happy to pass this feedback along to our product team for consideration in future updates.
In the meantime, we recommend accessing the conversation via the desktop or web version to view the complete lead details. Thanks for bringing this to our attention and helping us improve tawk.to.
Best regards,