A couple of problems with the lead capture form:
- It only works in chat. I cannot send it to any of my other channels. Sort of defeats the purpose.
- In chat, the form fields collide with one another. In the screenshot below, see that the name of the field is covering up the text area where the answer goes.
- In chat, the option questions are not working. In the screenshot below, see that “Will you accept an alternative”, “How frequently will orders be placed” and “Is there a standard height loading dock” questions have no answer fields. They are configured as required option fields.
- Then when it comes to collecting the data, all of the additional fields are missing from the results anyway. And that includes in the export.
- There is no way to delete or dispose of a lead.
- Finally, when a lead comes in, there is no way to convert that lead into action because there is no integration with the other tawk.to tools. So you have to manually copy/paste the lead information into a contact and open a ticket or place a call or whatever. And that is difficult since you can only have a single tawk.to tab open.
So what exactly is this feature for? It doesn’t seem to do anything useful and not well planned or developed.