A couple of problems with the lead capture form:
- It only works in chat. I cannot send it to any of my other channels. Sort of defeats the purpose.
- In chat, the form fields collide with one another. In the screenshot below, see that the name of the field is covering up the text area where the answer goes.
- In chat, the option questions are not working. In the screenshot below, see that “Will you accept an alternative”, “How frequently will orders be placed” and “Is there a standard height loading dock” questions have no answer fields. They are configured as required option fields.
- Then when it comes to collecting the data, all of the additional fields are missing from the results anyway. And that includes in the export.
- There is no way to delete or dispose of a lead.
- Finally, when a lead comes in, there is no way to convert that lead into action because there is no integration with the other tawk.to tools. So you have to manually copy/paste the lead information into a contact and open a ticket or place a call or whatever. And that is difficult since you can only have a single tawk.to tab open.
So what exactly is this feature for? It doesn’t seem to do anything useful and not well planned or developed.
Hi,
Thanks for taking the time to share your detailed feedback. We appreciate you outlining each of the issues you’ve encountered.
- You are correct. At the moment, the Lead Capture form is only supported within chat and cannot be used across other communication channels.
- Unfortunately, there isn’t currently an option to customize how the Lead Capture form is displayed to visitors. We understand how the field layout you’re seeing could impact usability.
- Regarding the option fields that are not displaying answer inputs, thank you for bringing this to our attention. I’ll report this to our team so they can investigate the behavior.
- Could you please send us a direct message regarding the missing field data in the export? If possible, include an example or screenshots. I’ll make sure this information is included in the report for our team to investigate.
- That’s correct. At the moment, Lead Capture entries do not have the same management options as Contacts or other records, including the ability to delete or dispose of individual leads.
- Thank you for sharing your thoughts on the workflow. I will also forward your feedback regarding better integration between Lead Capture and the other tawk.to tools. We understand how being able to convert leads into actionable items without manual copy-and-paste would improve the overall experience.
We genuinely appreciate your feedback, as it helps us identify areas where the product can be improved.
