It would be ideal to limit the maximum number of simultaneous chats per agent. Something like ‘Allow a maximum of X simultaneous chats,’ as other chat solutions we’ve tested allow.
Otherwise, an agent could end up with 10 or 15 open chats at the same time during busy periods, which is impossible to manage.
I believe this is a simple feature to implement. The chat would simply be disabled to prevent additional requests until the number of active chats is reduced.
Maybe it is possible to disable-enable the widget with the JS API, but I don’t know if it is possible to get the current active chat count at a time.
Thanks!