Managing Knowledgebase - sub categories and bulk editing

Community Discussion Feature Requests
1

Hi, I’m strugglng a bit with your knowledgebase management.

Right now you can’t view and manage subcategories only main categories - which is a pain since I was trying to be very organised but now my content is kinda hidden and its becomming unmanageable even though i’ve just started!

PLEASE can you

  1. Allow management, reording, etc of Sub categories and Main Categories
  2. Allow bulk editing of articles - not just delete but also assign or remove category at least
2

Hi @Trampolina ,

Thank you for sharing your suggestion to add the ability to manage the Knowledge Base in bulk — including subcategories and bulk editing — to tawk.to!

We’ve forwarded your feedback to our product team for review. While we can’t guarantee a specific timeline for implementation, please know that we’re always working to improve tawk.to based on valuable insights like yours.

If you have any questions, additional feedback, or further suggestions, feel free to reach out. I’m happy to help!