Managing several companies with tawk.to

Community Discussion Feature Requests
1

I manage 2 different companies (different owners and employees) and I have signed them both on Tawk for the live chat.

Unfortunately, it seems that we can’t log in with multiple accounts on the app. I know about the add property feature but I can’t mix the 2 companies under the same accounts - it must be split.

Please add a way to have several account on the app. In the meantime, we’ll find another chat provider for one of the company. Very sad as Tawk is simply the go to for me.

2

Same here, was wondering if this had changed?

3

Hi Jeff,

Not sure I understand your use-case, would you mind clarifying what you’re attempting to do exactly?

If I understand your message correctly, the app already does this.

Tawk.to is an Agent-centric, multi-tenant application. Similar to Facebook and its Pages product.

i.e. A human Agent signs up for a tawk.to account, and then either creates or is invited to a property.

Eg:

  1. You sign up
  2. Create “Property A”
  3. Add “Customer A” to “Property A”
  4. Create “Property B”
  5. Add “Customer B” to “Property B”

In this scenario, when you login:

  • You will have access to both Property A and Property B
  • Customer A will only have access to Property A
  • Customer B will only have access to Property B
4

Hi Robert, unfortunately that’s not how a SOC 2 certified company works. All access must be with the company email. I cannot use a personal email and then invite people from different companies in different properties. This might work for SMBs. Each company must have its own separate access, linked only to the company’s email.

I cannot allow a personal email to create an account. And I cannot use a company email to manage another property that has no connection to the first property.

5

Hi Jeff,

Respectfully, SOC2 is not a certification, Compliance with SOC 2 is self-regulated, meaning that an organization engages an auditor to assess and report on the extent to which the organization complies with one or more of the SOC2 trust service principles. But this really isn’t the place for that discussion.

Further, there is no such thing as ‘personal’ or ‘work’ email. That’s just a construct of what you consider a work email.

To some, ******@gmail.com could be considered just as much as a work email, as ******@microsoft.com.

The point is, that “Properties”, and the data that is contained within each property, can only be accessed if you as the property admin, invite a user to a given property. Nobody else can access the data within a property unless you have explicitly invited them to that property. And if they only have agent access, then you can remove their access to said property at any time.

Facebook, which is SOC2 compliant, has the same hierarchy as we do with their Pages and Advertising accounts.

I.e. on Facebook, all users have personal accounts, which an Admin to a Page then invites you to share.

And I cannot use a company email to manage another property that has no connection to the first property.

Correct. Which is what makes it secure. You should only manage properties that you have Admin access to. So you would invite your staff as agents to only the properties that you want them to have access to.

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