Managing several companies with Tawk

Community Discussion Feature Requests
1

I manage 2 different companies (different owners and employees) and I have signed them both on Tawk for the live chat.

Unfortunately, it seems that we can’t log in with multiple accounts on the app. I know about the add property feature but I can’t mix the 2 companies under the same accounts - it must be split.

Please add a way to have several account on the app. In the meantime, we’ll find another chat provider for one of the company. Very sad as Tawk is simply the go to for me.

2

Same here, was wondering if this had changed?

3

Hi Jeff,

Not sure I understand your use-case, would you mind clarifying what you’re attempting to do exactly?

If I understand your message correctly, the app already does this.

Tawk.to is an Agent-centric, multi-tenant application. Similar to Facebook and its Pages product.

i.e. A human Agent signs up for a tawk.to account, and then either creates or is invited to a property.

Eg:

  1. You sign up
  2. Create “Property A”
  3. Add “Customer A” to “Property A”
  4. Create “Property B”
  5. Add “Customer B” to “Property B”

In this scenario, when you login:

  • You will have access to both Property A and Property B
  • Customer A will only have access to Property A
  • Customer B will only have access to Property B