We just had a chat with someone, a few chats. Then they asked if they could see a copy of a previous chat.
I had no way to do that.
While there is an option for them to request it at the start, people tend not to do that. IT’s often “after the event”, but there is no way to go to a Chat in the inbox, and “Submit Transcript”.
That is soooo needed. A simple button to send it out.