It would be nice to have a feature where agents can send messages to visitors when they are offline and not on the website anymore so that the next time they come to the website, they will see the message.
Hi @Wizard3D,
Thank you for sharing your suggestion. We understand how helpful it would be for agents to leave messages for offline visitors that they can see when they return to the website.
At the moment, tawk.to does not currently offer a feature that allows agents to proactively send messages to visitors once they have left the site and are offline. Messages can only be delivered while the visitor is actively engaged on the website or through available contact channels like email when provided.
We appreciate your feedback, as features like this could improve visitor re-engagement and customer support efficiency. We’ll be happy to pass your suggestion along to our product team for future consideration.
Regards,