Open tickets by IA

If all agents are busy and the AI doesn’t know how to answer questions, suggest opening a ticket automatically.

Hi Tecnologia,
Thank you for your suggestion. Our developer team is currently working on a feature that would help with automated escalations and human takeover notifications.
While this is in the works, as a current workaround it is possible to instruct AI Assist using Base Prompt instructions to send pre-written messages to visitors which can include instructions for calling/emailing/following URL.
You can learn more about this in our KB Article here:

Let us know if you have any other suggestions.

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