Organize Knowledge Base Articles

[Clerison]

Organize articles posted to the knowledge base in alphabetical order rather than in order in which they were released

[Ralph]

Hi Clerison,

You can manage the arrangement of your KB articles by clicking on the Category count number:

This bings up a window that allows you to drag and drop articles in a sequence you prefer:

Hope this helps.

[Clerison]

Hi @Ralph

In this case, I am referring to when the end user opens the knowledge base page, there the topics are organized in order of release and not in alphabetical order.

[Ralph]

Hi Clerison,

You can re-arrange the articles by clicking here on the category menu:

It brings up a menu where you can drag and drop individual articles:

Hope this helps.