Hello
I am a tawk to user since 2020, It never came to a point that I would have needed to write a request in community.
After the last update, the widget now shows “New Conversation” Hi there box, instead of the prechat form directly.
Hi,
Thank you for sharing your suggestion to revert the chat widget appearance to directly display the pre-chat form feature in tawk.to. We’ve forwarded your feedback to our product team for consideration.
While we can’t provide a specific timeline, please know that we’re continually working to enhance tawk.to based on valuable input like yours.
If you have any further questions, feedback, or additional suggestions, feel free to reach out — we’re always happy to help!
Best regards,