We have been using tawk.to for years. Since Yesterday, we have been receiving missed call alerts even though all agents are offline or invisible.
Usually, we receive tickets when all agents are invisible which seems not working since yesterday. What am I missing here? What should I do to fix it.?
Hi @Taylor.efoli,
Thanks for reaching out. Due to popular demand, we recently added a toggle that allows you to choose whether you want the widget to go offline when none of your agents are online.
This enables businesses to engage their visitors and capture leads around the clock, even if they haven’t set up their AI chatbot yet.
If you’d like to disable this feature, go to Admin > Channels > Chat Widget and toggle ‘Widget offline when all Agent(s) offline’ ON.
Hope this helps clarify! Let us know if you have any other questions?
Regards,
Kristaps
Thank you for your help.
but I could not find the option you are referring to. Please check this screenshot. This is what I see. Am I on the right page?
My bad. I found the option. And it solved the issue.
Thank you very much.
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Brilliant! You’re very welcome.