[Released] Embed images and add files to Shortcuts

It would be great if we could embed images while creating a shortcut message. We can enter an image during live chat but it is unfortunately unavailable when it comes to create a shortcut message.


I agree. Would be great to be able to embed or add some images on shortcut messages. Most of the time users need direction with images.

Hey @Kayhan, @emre,

We’re excited to announce that we have released this feature!

You can now add elements to Shortcuts, which include files, suggested messages, and even a ticket form (which can be used for escalating chats).

Thanks for sharing this.