Remove Old Agents From Account / Direct Message List

Currently, if I remove an agent from all properties, they still appear in the Direct Message list of users.

We should be able to fully remove an agent from our account

Hi Alexq,

Thank you for reaching out. Unfortunately, at the moment, it’s not possible to remove an agent from a group chat since group chats are not directly linked to specific properties. However, we are working on improving the functionality of group chats and direct messages, and this feature may be added in the future.

If you are an admin of a property and need to disable access for a team member, you can contact us through chat at or via email at Our team will be happy to assist you with this.

Thank you for using our service and please feel free to contact us if you have any further questions or concerns.