Request: Add a Form for When You are Away

I wanted to request adding a form just for when the widget state is Away. The pre-chat didn’t work in this particular case because it appears when online as well. Thanks!

Hi there,

Our team will have to check on this to see if we can add the form when you are away. Alternatively, you can check this article to send a form when agents are offline and they can’t respond within the set time.

Help Center | tawk.to | Advanced Trigger — Chat Rescuer: Auto respond if agents don’t respond in time

Thank you very much!

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