Have the ability to choose a user or department to have access to live chat only or tickets only.
Hi there, Adam.
Thank you for reaching out. Having access to both live chats and tickets is vital for agents/users. It enables them to gather context, provide real-time assistance, and effectively track customer requests. This comprehensive access empowers agents to deliver efficient support and ensure a seamless customer experience. We recognize the significance of this capability and appreciate your suggestion. Thank you for sharing your insights.