Hello, as you know there are pre-chat feature provide get contact the customer informations by form. But we want to send form after start the chat. So I want to send form by using shortcuts. For example I talked with customer and deal. Now I can get contact information. I will write /contactForm and send form. Or I can request medical form from customer. (Because we’re in health torusim area)
Thank you for your suggestion! We understand that you’d like the option to send forms after starting a chat using shortcuts. We are currently working on expanding our in-chat elements, and your request will be considered for future updates. We appreciate your feedback and support as we strive to improve our services. If you have any more suggestions, please feel free to share them with us.