We’ve discovered that on certain older Apple devices, users are unable to click on the pop-up chat interface. Whether this is due to network issues or incompatibility with older iOS versions, it has significantly impacted our service. We hope to improve troubleshooting. This isn’t just one customer’s feedback—multiple users have reported this issue. Android users experience no problems.
The models currently known to have this issue are iPhone 6, iPhone 7, iPhone 8, and iPhone X.
Hi @tianyu ,
Thanks for bringing this to our attention and for providing those details. We’re definitely keen to help investigate this further and improve our troubleshooting around it. To get started, could you please share the website URL where the pop-up chat interface is affected?
This will allow us to check the setup on our end and see if we can identify any compatibility or behavior issues related to older iOS versions.
Looking forward to your response so we can assist further.