I often use our frontpage when talking on the phone with customers. By doing that, I get the sound and notification from my selv ( as an registred agent ) and the statistics is more or less useless to us, because we do not know who is customers visiting or us visiting the site.
I would like to request the following,:
- The abillity to turn of sound and notification for the agents.
- The abillity to turn of the statistics of an agent
Maybe the above can be handled by IP adresses or email for the agents. ?
Hope you will consider this.
Hi,
Thank you for taking the time to share your experience and suggestions with us.
We understand how receiving notifications and having agent visits counted in the statistics can be disruptive, especially when using the front page during customer calls.
At the moment, disabling IP tracking would result in the agent (or any user) being completely blocked from accessing the chat widget on your website, which is why this option isn’t currently available. However, we see the value in your request and will definitely pass this on to our development team for further consideration.
Your feedback is incredibly helpful as we work to improve the platform and better support your needs.
Thanks again for reaching out!
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