It would be very good if, with certain words-tags (agent chat, human chat), the AI understood that he should notify the manager about the need to join the chat.
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I believe they are working on that.
According to @kristaps this features are coming
- Apollo AI to human handover
- Notification settings for when Apollo AI is answering & more!
No ETA though but be sure they will release those features
We did a partial workaround for that by:
- Putting this in the Base Prompt:
If the answer is not included in the given knowledge, say exactly “I don’t know but if you’ll send us an email to contact@mototote.com, we’ll be glad to get back to you on that”. - Adding a shortcut that says:
If you want to speak to a human, please leave give me your email and/or phone number here and I’ll have a staff member get in touch with you.
Works pretty well for now but a real time notification would be better, obviously.
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Nice workaround! I will try it
We have just released the AI-to-human handover feature!
Check out this topic to see how it works: