Hello,
So I was looking for the option when a visitor clicks on the widget and requests a chat, a trigger will run. So there are 3 options available: when a visitor has loaded te chat widget, when a visitor requests a chat, and When a visitor sends a message.
I set up the trigger with the second option: When a visitor requests a chat. I was under the impression that this meant that when a visitor clicks on the widget and requested a chat without sending a message the trigger wil fire.
However, this did not work. It only worked when a visitor sends a message. So this option is the same as Option 3. I talked to customer service and they said it are the same options indeed.
Has somebody else encoutered this problem?
It would be really nice if the second option actually meant what it said and was not the same as option 3.