The trigger options give 3 but 2 of them are the same. (confirmed by customer service)

Community Discussion Feature Requests
1

Hello,
So I was looking for the option when a visitor clicks on the widget and requests a chat, a trigger will run. So there are 3 options available: when a visitor has loaded te chat widget, when a visitor requests a chat, and When a visitor sends a message.

I set up the trigger with the second option: When a visitor requests a chat. I was under the impression that this meant that when a visitor clicks on the widget and requested a chat without sending a message the trigger wil fire.

However, this did not work. It only worked when a visitor sends a message. So this option is the same as Option 3. I talked to customer service and they said it are the same options indeed.

Has somebody else encoutered this problem?

It would be really nice if the second option actually meant what it said and was not the same as option 3.

2

Hi @SDEALS, thanks for posting!

Each one of these three conditions is different, let me explain:

  • When a visitor has loaded the chat widget = When they enter a page with your widget.
  • When a visitor requests a chat = Visitor’s first message.
  • When a visitor sends a message = Any message the visitor sends.

We could look into adding another condition to accommodate your request – When a visitor maximizes the widget.

I’ll speak with the team to see if this is something we can implement in the near future.