Translate chats in real-time

Can we have APIs for Google translate to operate within the chat boxes, so agents can interact with users while typing in their native languages and the chat is automatically translated to agent’s language of choice, and also detected user’s language?

Hi fipmed,
Thank you for your feature request! We appreciate your suggestion to have APIs for Google Translate integrated into our chat boxes to facilitate communication between agents and users in different languages.

Our team is currently evaluating the feasibility and potential benefits of incorporating such translation capabilities. While we cannot make any promises or commitments at this time, we are genuinely interested in exploring options for enhancing language support within our platform.

Let us know if you have any other feedback or suggestions.

Our AI Assist add-on has three features that support live translation:

  1. AI Commands - can be used to translate your responses in any language.

  2. Smart Reply - generate complete responses in your customer’s language, based on your business information.

  3. Apollo AI Bot - an AI-powered chatbot that does all of this automagically!

Learn more here:

Hello @kristaps ,

Thanks for your solution. But the AI will generate a response based on the message customer sent and there is no way to see what does AI type replied to until you check the reply by translating it. This can make time consumption and correct the replies typed by AI. :wink:

I believe this is the same thing as we use Google Translate to translate the message and reply.

Correct, Manoj – we will look into a standalone solution for live translation also.

Thanks for the feedback!

Looking forward for standalone live translations within Tawk.