Triage / decision tree before AI answer

Community Discussion Feature Requests
1

Hi there,

Is there a way to triage/create a decision tree before the AI provides an answer?

I am thinking:

  • When a widget is opened before the user can ask a question, they have to click answer a decision tree list of questions.
  • For example: Support, Sales or Other
  • Then if it is support, option 1,2 or 3 to get closer to the problem and provide context
  • Then ask the question.

Is there a way to do this/could this be a feature?

2

Hi Josh92,

You can find a guide I wrote about this exact topic here:

Hope it helps.

3

Thanks, Ralph.

This looks like a really complex way to do it.

Going to have to dedicate some serious time to it. Hope it works!