📣 Using **tawk.to** to Support *Letter Boxed*-Related Content or Communities

Community Discussion
1

Hi everyone! :wave:

I’m working on a website/community around the New York Times game *Letter Boxed Unlimited a fun word-puzzle that encourages creative vocabulary use and logic. I’m interested in exploring how tawk.to can help engage and support players who visit the site, especially when they’re stuck on puzzles or have questions about strategy.

:jigsaw: My Current Setup

  • I’ve added the tawk.to live chat widget to the site so visitors can ask quick questions.
  • I’m also experimenting with setting up a Knowledge Base for Letter Boxed tips, hints, and frequently asked questions.
  • I’m considering using triggers to send timed prompts (e.g., “Need help solving Letter Boxed?”) based on page activity.

:question: Seeking Feedback / Best Practices

I’d love feedback from this community on a few things:

  1. Best ways to use the chat widget for a puzzle community:
  • Should I customize greetings for Letter Boxed players?
  • Are there tips for organizing Knowledge Base articles to match game difficulty levels?
  1. Trigger setup ideas:
  • What kind of trigger conditions have worked well for others with content-driven sites?
  1. Widget placement and behavior:
  • Any recommendations on where to place the chat (e.g., puzzle guide pages vs. general forums)?
  • How to balance proactive help prompts without annoying users?

:bulb: Bonus: Legal/UX Considerations

I’m also planning to enable a consent form for privacy compliance especially since some players may be in regions with data regulations and to keep the chat friendly and accessible.

Thanks in advance for any pointers! :raised_hands: