Visitor information is not saving in contact list on tawk.to using javascript api.

Community Support
1

I am using Tawk Javascript api. When I am loading the chatembed then I call the login api of the tawk. The api gives 200 ok response. But when I go to the contact list of tawk I can’t find the visitor. Even I used setAttributes api for sending the visitor information to the tawk. But same thing is happening user did not found in the contact list of tawk. How is that possible to save the contact information of visitor to the contact list of the tawk?

2

Hi,

Thank you for reaching out. We’re aware of the issue and want to assure you that our development team is actively working to resolve it as quickly as possible. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding while we work on a solution.

Please don’t hesitate to reach out if you have any further questions or concerns.

Best regards,

3

Hello @Usama690

Login API is used for identifying unique user in one device to load which conversations history is the right to show base on the login user. To set the user details you can use the visitor API as long as the data is ready before widget loads, or use setAttributes if data will be ready after widget loads.

Visitor API is realtime and can reflect immediately in the dashboard