There should be a form with 3 fields - name, phone and email, customizable form will be even better. This form can be presented by the counselor during chat, when lead capture stage looks feasible. The lead should be sent to the webhook.
Hi @Chetanya ,
Thanks for sharing your suggestion on adding webhooks for the lead capture form! We’ve passed it along to our product team for review. While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.
Let me know if you have any questions, feedback, or other suggestions. Happy to help.