WhatsApp User Name message not arrive for customer

Community Discussion Bug Report
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1

If people who have a username message on WhatsApp, the “tawk to” message does not arrive for customers who have a username.

Only those who have not set a username will receive messages showing their number.

1 Like
2

Hi Rafi,

Thanks for bringing this to our attention. We’re investigating this with urgency and will keep you posted.

3

Hi, i want to know , if there is an update for this issue?

4

Has there been any update on this?

1 Like
5

Hi,

We are still working on this.

We’ll share an update as soon as there is progress.