AI Data Source KnowledgeBase Article On-Off

Hello, would it be possible to add a feature to turn on/off KB articles also (not simply categories) for AI to use?


Hi Scott,

Thank you for reaching out.
This is something we will take into consideration for future updates.

While KB Data Source is a handy tool to make existing customer-facing information available for AI, the most consistent AI performance can be achieved by collecting documentation on the Question and Answer spreadsheet. You can learn more about this here:

If you have any questions about how to improve your personal Apollo AI setup, you can reach out to me directly at