AI to understand what url the customer is on, therefore replying to questions specific to that url

As the title suggests, it would be good (and probably less frustrating for the customer) if the AI understood what url the customer was on. Any questions pertaining to that specific page being asked by the customer could then be answered specifically and not generally.

Hi @RayMcM,

Welcome to the community, and thanks for the great suggestion.

We would need to make considerable changes to empower the AI to be able to read links in real-time, but it’s something we’re definitely excited about building in the future.

In the meantime, I recommend checking out this article to learn how to set up your AI to be effective:

Hope this helps. Let me know if you have any other questions.


Okay, thanks Kristaps

1 Like