How can I export the data to check how many chats we received each day? I want to calculate the daily chat volume based on each page.
Hi,
It can be found under the Reporting section of the tawk.to dashboard, the 8th icon below property selection. Then you can use the filter options and set them to a specific date range of at least 2 days to generate a daily total report or count of the chat volume; then you can click the “Export” icon to download the report.
You may view related topics here Help Center | tawk.to | Understanding reporting
Hi,
Please first confirm that you have selected the correct property and date range.
You can also try selecting Last 7 days or Last 30 days, and make sure there are no Agent or Tag filters applied.
If you can see chats in the Inbox for the same property and date range but they are not reflected in Reporting, please let us know. In that case, I suggest scheduling a call with support so we can investigate this further.
You can schedule a call here.