Do Not Want to See Live Preview of Users' Responses

We’d like to suggest a new feature showing only a simple “typing” indicator—just like how it works on WhatsApp or Telegram—without revealing a live preview of what the user is typing. Displaying a live preview can feel intrusive and may violate user privacy.

As an online emotional support platform, it’s important that our users feel safe and unmonitored when expressing themselves. We want to support open sharing without creating pressure or discomfort.

We understand there’s an option to disable the typing indicator entirely, but if we do that, we can’t tell whether the user is still present or just composing a long message. Having a basic “typing…” status would help us stay responsive while still respecting user privacy.

Thank you so much for offering this chat platform for free—it truly means a lot to us.

Hi @shirleycheung ,

Thanks for sharing your idea. I’ll forward your request to our team and see if we can implement this feature soon.

In the meantime, I’ll close this thread, and if you want to add more ideas or features about this feature request, you may reply to the original thread. Thank you.
Disable message preview doesn’t work - Community Discussion / Bug Report - tawk.to Community

Kind regards.