Emails language should be customizable

[sorentidmand]

I’m surprised that a very needed request from April 2023 still hasn’t made it through the development department and found way into the system. Do you have an estimated Date of Arrival?

[Lars]

Any news about one year later or are emails send to the customer still only in English?

[LEOHDZ]

still only in english and it is highly unlikely thet will let us customize the language since this has been asked for years with no avail.

[aacoimbra]

Also would like to see this feature.

Ability to Change Email Language

Currently, the whole platform is translatable into other languages, including the chat and the knowledge base. Unfortunately, emails related to tickets can only be sent in English. This is a clear (but very silly) deal breaker for any use case that handles non-English speaking customers. I’m surprised by the amount of features tawk.to has, while also being surprised that this is not one of them. I hope you understand how restricting the language to English harms the user experience. We need t…

[aacoimbra]

Any news on this issue?

Thanks

[LEOHDZ]

the news is that there is not ETA for that to happen they are planing for future updates blah blah blah

[LEOHDZ]

Email should at least work.

[aacoimbra]

Hi, any update on this matter?

[kristaps]

Hi @LEOHDZ, I’m not sure how this relates to customizing email language. Let’s keep the discussion focused on relevant topics.

As a quick update regarding the other issue you referenced, our email systems are fully operational. We’re only seeing slight delivery delays to certain domains, and our team is actively addressing the issue. Progress is being made daily. Thanks for your understanding and patience.

[LEOHDZ]

I’m sorry @kristaps I must have posted in the wrong place.