Export chats via API

Would be great if we could export chats for a specific period of time via API. This is useful for when we do QA, and we have to export/import chats to a different tool so QA will be able to mark chats as good/bad/average based on the situation. At this moment, the only way is manual export, and there is a limit of conversations as well.

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Hello @chemicdavid,

It sounds like you are suggesting a feature that would allow users to export chats for a specific period of time via API. This would be useful for QA purposes, as it would enable the import/export of chats to a different tool for review and categorization. Currently, the only option is to manually export chats, which has limitations on the number of conversations that can be exported.

Hi chemicdavid,

Thank you for your request. Currently, it is possible to filter for chats that are Updated within a specific timeframe and it is possible to export up to 100 selected chats at a time.
Our team is currently working on expanding Inbox features and QA tools is something that we will be considered in future updates.
Let us know if you have any other suggestions or feedback.

Hey! Any update on this one :slight_smile: is possible to export chats via API now ?

Just found this question and I’m also interested in the answear or solution to export large number or even all chats.

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Still no solution on this matter? :slight_smile: We need a way to export the chats via API so we can review them in a different software with AI - any way to export the chats via API ?

Hi @chemicdavid ,

Yes, you can export chats via the REST API. The API allows you to retrieve a filtered list of chats, as outlined in our documentation here: Help Center | tawk.to | REST API.

There is also a link in the article where you can request REST API access. Let us know if you need any further assistance!