I don’t find the reporting page very useful in its current form. It only shows the total number of chats received, without providing meaningful details. Important insights are missing, such as taggings, which team members handle the most chats, common keywords in conversations, and chat driver data. Even when filtering by tags, the output isn’t very helpful since it only reflects the number of chats you personally tagged. Without these deeper insights, the page doesn’t add much value at this stage.
Hi @juancho.dael ,
Thanks for sharing your feedback with us. Currently, that’s how the reporting section works. At the moment, there isn’t an option to compare agent stats side by side — you can only filter the reports per agent.
Could you let me know the specific features you’d like to see added? I’ll be happy to forward your suggestions to our team so they can review the possibility of including them in future updates.