Thanks @Clerison, glad you like it! Could you please provide a jam.dev recording of the KB issues you’d like to report so we can troubleshoot?
We have already fixed quite a few, so please make sure that you are on the latest version by clearing your browser cache and doing a hard refresh.
For example, I can’t add more images, code, videos, etc. It’s only letting me add paragraphs of text.
Let’s keep this thread on topic – omni-channel integrations in the tawk.to Inbox.
Which channels would you like us to add next? 
Comment below!
The current implementation of WhatsApp and Facebook Messenger is extremely poor. I cannot add a phone number because the system claims it is already being used on another property, which is not the case. Visual alerts and notifications are virtually nonexistent, so there is no way to know when an incoming message arrives unless someone is monitoring the dashboard 24/7. Additionally, there is no way to view WhatsApp messages in the mobile app. As it stands, the integration is essentially useless. Visitors who send messages via WhatsApp expect an immediate response, which we cannot provide because we are not notified when new messages are received.
Hi @LEOHDZ, thanks for sharing feedback.
Could you please DM me the phone number you’re trying to add so our team can investigate and release the number in case it’s stuck in a deleted property?
Both WhatsApp and Facebook Messenger are fully functional for receiving and replying to messages through the tawk.to inbox. That said, I agree that the notification experience isn’t where it needs to be.
What we’re actively working on:
We appreciate your patience while we get them rolled out.